Payment and delivery of orders

Delivery of orders

Methods and Cost of Shipping
The cost of delivery depends on the chosen method of delivery:

Pickup (Moscow) - free
Address: metro Oktyabrskoye Pole, Third Khoroshevskaya street, 12 (7 minutes walk from the metro).
See location map (new page will open) Attention! Before heading to our office be sure to call us by phone +7 (968) 894-52-46 or 8 (499) 579 7750 (weekdays from 11 to 18 hours)!
After the call, we will be able to collect your order in advance and save your time!
Delivery by courier (Moscow) - 200 rubles.
Delivery by mail (for Russia) - 190 rubles.
Delivery by express mail (for Russia) - 550 rubles.
Shipping cost by registered and express mail to overseas destinations is calculated during the checkout process.

Free delivery program

In our online store you are eligible for free shipping special programs:

At single purchase of any goods worth more than 3,000 rubles express delivery of this order is free for Moscow destinations.
Buyers who have made (for any period of time) one or more orders for more than

10 000 rubles, receive a special premium bonus: free courier delivery of all future orders for Moscow destinations!

Delivery of rare items

In our online store we offer many rare items that cannot be found anywhere in Russia. We require such goods for you directly from foreign manufacturers. In such cases the order preparation time is increased.

"The term of preparation for delivery" and "Accessibility" - what is it?
On our site, next to the "Add to cart" you can see two very important characteristics - "Period of preparation for delivery" and "Availability". For some foreign-made CDs the "preparation time for delivery" is sometimes quite high, and the "Availability" can instill some fear. What do these characteristics mean, where they come from and how calculated?

Preparation time for delivery - equivalent to English concept "maximum backorder". This term is used regularly in the international music trade. Very often, a small record label manufactures the edition of the disc, runs it on the market and, looking out the window, waiting for it to be sold out. Once this wonderful event occurs, the label has the ability to put the money on repressing. Let's say you're unlucky and you place your order, when circulation just scattered all over the shops, and the re-edition is not yet seen - in these cases, the distributors of Statistics study the rhythm of this label and calmly say: "The new edition is usually in 100 days. Will have to wait! "And we show you the data.

Availability - The English equivalent concepts "filling rate". Unfortunately, many small labels behave very moody and do not comply with terms of reprints. In such cases there comes a "temporary unavailability" album - the maximum waiting time has passed, but the disc is still not available ... Often the label says, "Did not re-release, because we could not, did not want, etc." As a rule, for such severe cases the distributors introduce the term "filling rate", ie the probability of execution of the order on time. Its value is calculated on the basis of the existing statistics on the label - and that is what you see in the "Filling rate".

Of course, we could fill our catalog with only "one hundred percent" positions, but is it necessary? Very often the most interesting music is on the rarest labels ...

Payment of orders

Cash to courrier and at the point of self-delivery
Courier service is only valid for residents of Moscow and the Moscow region. The cost of courier delivery - 200 rubles.

In an order form in the box "Where to deliver your order?" select Moscow.
In the block "How to deliver your order?" Select "courrier delivery"
Complete the other required fields and then click "Checkout!"
In the window of the order Summary, you will see the message: "Your order is accepted for processing!" In the same window you can read and print out all the order data.
If the pre-payment is not required, as soon as your order is ready, you will be contacted by the Service Manager and he will arrange with you a convenient time of courrier arrival. Upon receipt of order you will be required to pay the full cost of the order, as well as the cost of the courier delivery (200 rubles).

How to make a prepayment to courier?

For some orders in our online shop (for example, delivery of rare discs from foreign suppliers) we will need your prepayment - you will be able to pre-pay to our courier.

Within one to two business days after you place your order online, you will be contacted by the Service Manager orders and you will arrange a convenient time of courier arrival.
When the courier arrives, you will need to make the necessary advance payment. After that, our online store will begin execution of your order.
Once your order is ready, you again will be contacted by our manager and will arrange a convenient time of courier arrival delivering your order. Upon receipt of order you will be required to pay only the remaining part of the order value. You will not need to pay for the courier arrival.

Bank transfer

You can pay by the wire transfer, if you choose the delivery method as "Mail" or "Express Mail".

In an order form "How To Pay?", choose your payment method order - "Bank Transfer", fill in the remaining required fields and click "Checkout!".
In the Summary window order, you will see the message: "Your order is accepted for processing!" In the same window you can print out all the order data, including bank details for bank transfer.
How to print a payment receipt for payment to the bank?

If you have a printer, you can print out a receipt for the finished form of bank transfer directly from our site! To do this, in the order summary screen, click on the red hyperlink "form of payment" in the block with the bank details.
Ready to print form will open in a separate window. Select "Print" in your Internet browser and print the form!
You can print out the payment form right here (this page will remain open.) Do not forget to print the following form and enter the order number.
Once we receive your transaction, we will immediately begin to execute your order!

Our details:
INN 77 09 63 77 70 "SOYUZ CellPlay" Ltd
Acc. 40702 81020 00000 50821
Bank VTB 24 PAO
Moscow. BIC 044525716, c / a 30101 81010 00000 00716

Bank Card

What types of banking cards are accepted?

The payment in our online store accepts Visa and MasterCard.
For cards of foreign banks, the transaction must necessarily go through the procedure "3D Secure" (additional authorization). If your bank does not provide such a check, the transaction will fail. Cards of Russian banks - all accepted if the card provides a standard option of online payment.

The payments centre “Platron” ensures the security of your payments, it has passed thorough the latest international certification. "Platron" provides a SSL encrypted data channel.

What types of shipping can be paid by the card?

By card You can pay any delivery type – courier or mail.

How to make a Card payment?

In an order form in the box "How To Pay?", Choose your payment method - "Banking Card", fill in the remaining required fields and click "Checkout!".
In the Summary window, you will see the message: "Your order is accepted for processing!" In the same window you can read and print out all the order data.
You can delay payment of the order for later, or pay the order immediately – you will need to click on the hyperlink "Pay the order @ Platron server".
You will be redirected to the secure server of the company "Platron" – there you will be able to make a payment by your banking card.

Payment terminals and points of payment

Payment in terminals "QIWI"
On the "Platron" option Choose the "Cash on hand and payment terminals", enter your phone number and press "Pay".
Remember or write down the account number that will be given to you by the system.
On the screen of any payment terminal QIWI (USIP), choose the «VISA QIWI WALLET».
Enter the phone number that you used when placing the order on the "Platron" page.
If you are the registered user of the system QIWI, then enter your pin-code. If you are not registered, you can simply enter the phone number. Payment for order registration is not required!
Go to the "Accounts Payable" and pay it through "Platron" for buying from us. If you make a few orders @ soyuz.shop - select the account you want to pay.
Insert money into the terminal. Filing will remain on the balance of your personal account - you can spend it at any time. Do not forget to pick up the check!


Payment in terminals "JCB"
On the "Platron" option Choose the "Cash on hand and payment terminals", enter your phone number and press "Pay".
Remember or write down the account number that will be given to you by the system.
On the screen of any payment terminal "JCB" click on "Payment Systems", and find the provider "Platron".
Enter the phone number that you used when placing the order on the “Platron” page.
You will see the "Platron" account for buying from us. If you make a few orders @ soyuz.shop - select the account you want to pay.
Insert money into the terminal. The change can be transferred to the mobile phone, or you can leave it in your account atthe system. Do not forget to pick up the check!


Payment in terminals "ESGP"
On the "Platron" option Choose Payment "Cash on hand and payment terminals", enter your phone number and press "Pay".
Remember or write down the account number that will be given to you by the system.
On the screen of any payment terminal "ESGP" select "E-commerce", and in it - provider "Platron".
Enter the phone number that you used when placing the order on the “Platron” page.
You will see the "Platron" account for buying from us. If you make a few orders soyuz.shop - select the account you want to pay.
By entering the reference number due (payment code), confirm that it is correct.
Insert money into the terminal. Change is not given. Do not forget to pick up the check!


Payment in terminals "Pinpay Express"
On the "Platron" option Choose Payment "Cash on hand and payment terminals", enter your phone number and press "Pay".
Remember or write down the account number that will be given to you by the system.
On the screen of any payment terminal "Pinpay Express" section, select "Other services", and in it - provider "Platron".
In the window that opens, enter the phone number that you used when placing the order on the page of "Platron" and click "Next."
In the window that opens, enter the account number that you received when ordering at "Platron" and click "Next"
Insert money into the terminal and press "Pay". Change is not given. Do not forget to pick up the check!


Payment in terminals "Unikassa"
On the "Platron" option Choose Payment "Cash on hand and payment terminals", enter your phone number and press "Pay".
Remember or write down the account number that will be given to you by the system.
On the screen of any payment terminal "Pinpay Express", choose the "Other Services", and then sub-section "Payment of e-tickets." Yes, that's it!
In the list, click on the button «" Mobiticket "-" Railway Tickets, Air, Entertainment. "
Enter the phone number that you used when placing the order @ "Platron".
You will see the account of "Platron" for buying from us. If you make a few orders soyuz.shop - select the account (ie, the order number) you want to pay.
Insert money into terminal and press "Pay". You can get change at Unicard. Do not forget to pick up the check!


Payment through ATMs of "Master-Bank"
Using ATMs of "Master-Bank" you will be able to pay your order with any credit card (VISA, MasterCard, Diners Club), including VISA Electron and Cirrus Maestro. In addition, in these ATMs you can make the payment in cash, by using the built-in terminal.

On the "Platron" option Choose Payment "Cash on hand and payment terminals", enter your phone number and press "Pay".
Remember or write down the account number that will be given to you by the system.
Payment by credit card.
Insert the card into the ATM and enter the pin-code.
Click on "Payments" - then - "Tourism" - hereinafter - "M / D tickets" / "Flights" / "Hotels" - more - "Platron."
Enter the phone number that you used when placing the order on the page of "Platron" and click "Continue"
Enter the account number (ie, payment number), which you received when ordering at "Platron" and click "Continue"
The payment is completed. Do not forget to pick up a card and a check!
Payment in cash.
Click on "Payments" - then - "Tourism" - hereinafter - "M / D tickets" / "Flights" / "Hotels" - more - "Platron."
Enter the phone number that you used when placing the order at "Platron" and click "Continue"
Enter the account number (ie, payment number), which you received when ordering at "Platron" and click "Continue"
Insert the money into the terminal and press "Continue." After checking the notes, ATM will show the amount of your payment, and if necessary, offers to add notes.
Click "Continue" to confirm the payment. Do not forget to pick up the check and change!


Payment in “Euroset” salons network
On the "Platron" page * Choose Payment "Cash on hand and payment terminals", enter your phone number and press "Pay".
Tell the operator the name of the seller "Platron" and enter your mobile phone number that you used when placing the order on the page settlement center "Platron".
Seller will tell you the invoices to your number. Select the account you wish to pay.
Make a cash payment and get a receipt!


Electronic money

You can pay for your order at our online store with electronic money WebMoney, Yandex, RBK Money, Dengi@Mail.ru,. For payment by electronic money the corresponding payment system must contain the required amount in youe wallet. Choice of payment system is implemented on the page of "Platron".

Payment by electronic money Webmoney
On the "Platron" page * Choose Payment "WebMoney", enter your phone number and press "Pay". After that, you will be automatically redirected to the website of WebMoney.
On the site WebMoney, select the type of title characters (eg, WMR).
Identify yourself to the system and complete the payment!


Payment by Yandex
On the "Platron" page * Choose Payment "Yandex", enter your phone number and press "Pay". After that, you will be automatically redirected to Yandex.
Login to your shops.
If your wallet is tied to bank card payments, the system will prompt you to select the payment method: from the account in Yandex or attached card.
If you pay the account in Yandex, confirm the transaction payment password, and if tied with card - payment password and code CVV / CVC.
Make a payment!


Payment by electronic money RBK Money
On the "Platron" page * Choose Payment "RBK Money", enter your phone number and press "Pay". After that, you will be automatically redirected to the website of RBK Money.
At the site RBK Money, enter your email address.
Enter your payment password and anti-spam code (to pay with an electronic purse) or a number and face value of the voucher UKash (for payment by voucher).
Make a payment!


Payment by electronic money Dengi@Mail.ru,
On the "Platron" page * provide your phone, select a payment method "Dengi@Mail.ru," and in the next window, enter the email address to which you registered your electronic wallet in the system.
Click on "Pay". You will be automatically redirected to Dengi@Mail.ru,.
On the site Dengi@Mail.ru, confirm the payment incoming invoice submitted to you and click "Pay Bill".
Enter your payment password in the proposed system.
Payment is made!


Payment by VISA QIWI WALLET
On the "Platron" page * Choose Payment "Cash on hand and payment terminals", enter your phone number and press "Pay".
The system automatically generates an invoice for payment. Make a note of the number of that account, which will be given to you by the system.
Go to your personal account on the website of VISA QIWI WALLET and pay the invoice for the purchase on Soyuz.shop.
Payment is made!
Important: if you have insufficient funds to pay or you do not want to pay the bill at once, you can do it in the terminals QIWI (without registration in VISA QIWI WALLET), on the website or in applications w.qiwi.ru VISA QIWI WALLET for mobile phones and social networks.


Payment by electronic money IntellectMoney
On the "Platron" page * Choose Payment "IntellectMoney", enter your phone number and press "Pay". After that, you will be automatically redirected to the website of IntellectMoney.
The site IntellectMoney selects from the options (Score IntellectMoney / Credit card / terminal / Bank transfer / Money Order) is the most convenient for you.
Follow the instructions of the system.


Payment of balance with cell phone
Payment of balance with cell phone network Beeline
Payment options available for subscribers (individuals) Beeline, using tariff plans of any settlement system. For pre-paid subscribers, payment amount will be charged off basic cell phone bills. Subscribers of postpaid system using the service: you need to have funds in a prepaid account, as payment can be made only with it. In all cases, if you pay with the balance of the cellular phone network "Beeline", you must adhere to certain rules - restrictions on the purchase:

The maximum amount of payment - 10,000 rubles.
The maximum amount of payment for 1 day - 10,000 rubles.
The maximum amount of payment for 30 days - 30,000 rubles.
On the "Platron" page * Choose Payment "Account number Beeline", enter your phone number and press "Pay".
More on "Mobile payment" you can find on the site of "Beeline".


Payment of balance with cell phone network MTS
The service is available for subscribers (individuals) MTS using tariff plans with prepaid system. The amount of payment will be deducted from the main account of a mobile phone. The maximum payment amount - 5,000 rubles. Please note that at the same time on one phone there can be set only one account.

On the "Platron" page * Choose Payment "Account number MTS", enter your phone number and press "Pay".
Once you have clicked "Pay" button, you will receive SMS-message with the details of payment.
To confirm the payment please send a reply SMS to the number contained in the message. Attention! This SMS is not free and costs 9,99 rubles.
Payment is made!


Payment of balance with cell phone network Megaphone
Payment options available for subscribers (individuals) Megaphone using tariff plans with prepaid system. The amount of payment will be deducted from the main account of a mobile phone. Please note that at the same time on one phone can be set only one account.

On the "Platron" page * Choose Payment "Account number Megaphone", enter your phone number and press "Pay".
Once you have clicked "Pay" button on your mobile phone will receive SMS-message with the details of payment.
To confirm the payment please send a reply SMS to the number contained in the message.
Payment is made!


Pre-payment  for order

For delivery by mail, all orders must be prepaid. When delivered is made by courier in Moscow, prepayment is required only for rare goods!

On how to make an advance payment for the order you can always tell when viewing the status of your order.

The procedure for refunding advance payment

In case of failure of the order we will refund in full the charges you prepay. The order and payment term of return depends on which payment method you chose when ordering.

If you pay by cash to couriers
You can pick up the money you prepay in our office at the address: Moscow, Third Khoroshevskaya st., 12. As an additional service, we offer a courier delivery ofg money to your address (only in Moscow). "
If you pay by bank transfer
We refund you the paid advance payment by postal order to the address specified in the contract.
When paying by credit card
The amount you prepay returns directly to your credit card.




* Payment via payment terminals, cellular phones, electronic money and the points of payment is payment center "Platron".

In order to use one of the above methods of payment, when ordering on our website, select a method of payment "Payment Center Platron." After placing your order, if you choose this method of payment, you can go directly to the center "Platron" (by clicking the "Pay to " Platron "). Further registration is on a secure page of "Platron" and takes less than a minute! Even if you have difficulty with your payment via "Platron" - do not worry! Customer support works around the clock!

Dear customers! On all matters relating to the payment through the payment system Platron, we recommend that you contact the customer support Platron. Service staff will answer all your questions about the status of payment and the features of the payment of a payment system.

Telephone support "Platron": +7 495 983-32-79 (round the clock)